My TransGas (QPTM)
Responder Information

front line response

physical characteristics of natural gas

appearance - steam-like cloud or frost-like appearance on ground
odour - odourless unless odourant is added to make it smell like rotten eggs
special behaviour - lighter than air and can displace oxygen if confined in a building
volatility - extremely flammable and explosive

What to do when you're first to arrive to a pipeline accident:

  1. Contact the TransGas 24-Hour Emergency Line at
  2. Once on site, meet with the TransGas representative and establish safe procedure for securing the area or establish other emergency measures
  3. If a TransGas representative has not yet arrived, fire and police agencies should follow these safe procedures;
    • secure the site and evacuate nearby residents or onlookers if required
    • monitor for hazardous atmospheres
    • control and re-direct traffic
    • ensure TransGas representative have immediate access to the site
    • implement your local emergency plan

What not to do:

  • Do not operate pipeline valves. Trained TransGas personnel are required to manually close valves.
  • If a fire occurs at a TransGas station, unless lives are at risk, fire crews should stay outside the station property until a TransGas representative arrives
  • Do not try to extinguish a pipeline fire. The fire will only go out after the gas has been turned off.

Top Of Page